Privacy Policy

Effective Date: 21.10.2026
Last Updated: 21.10.2026

1. Introduction

Nitin Lifesciences Limited, including its parent company, subsidiaries, affiliates, group companies and entities under common ownership or control, as applicable (collectively referred to as the “Company”, “NITIN”, “we”, “us” or “our”) are committed to respecting and protecting the privacy of individuals who visit or interact with its website (“Website”).

This Privacy Policy explains how the Company collects, receives, uses, processes, stores, discloses and protects personal data obtained through the Website, including information submitted through contact forms, business enquiries, contract manufacturing enquiries, career applications and other website interactions.

This Policy governs all data collected through offline and online modes and is applicable to all data subjects, regardless of geographic location, unless superseded by local law.

By accessing or using the Website, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, the Company will obtain such consent in the prescribed manner.

2. Scope of This Policy

This Privacy Policy applies to personal data processed in connection with the Website, including information relating to:

a. Visitors and users of the Website;

b. Customers, prospective customers and business associates;

c. Persons submitting contract manufacturing, third-party manufacturing, distribution or product-related enquiries;

d. Vendors, suppliers and other commercial contacts;

e. Job applicants and persons submitting career-related information; and

f. Individuals contacting the Company for complaints, product quality concerns or other legitimate purposes.

g. patients (in clinical trials or pharmacovigilance)

This Policy governs all data collected through offline and online modes and is applicable to all data subjects, regardless of geographic location, unless superseded by local law.

3. Information We May Collect

Depending on your interaction with the Website, the Company may collect the following categories of information:

3.1 Personal and Contact Information

Name and designation;
Company or organisation name;
Email address;
Telephone or mobile number;
Business address and other contact details; and
Government-issued IDs (PAN, Aadhaar, Passport, Voter ID)
Any other information voluntarily provided through an enquiry or communication.

3.2 Business and Commercial Information

Contract manufacturing and third-party manufacturing enquiries;
Product requirements and business proposals;
Distribution, supply and vendor enquiries;
Information relating to prospective commercial relationships; and
Documents or other information voluntarily submitted for legitimate business purposes.

3.3 Recruitment Information

Where the Website provides recruitment facilities, the Company may collect information contained in CVs, resumes, applications and supporting documents, including educational qualifications, professional experience and employment-related details.

3.4 Technical and Usage Information

Subject to applicable law and the Website’s configuration, the Company may collect technical information such as IP address, browser type, device information, operating system, access timestamps, pages visited, referring URLs and information generated through cookies or similar technologies.

3.5 Product Safety and Quality Information

Where individuals report suspected adverse reactions, product quality concerns, suspected counterfeit products or other pharmaceutical safety matters, the Company may receive relevant information voluntarily submitted for investigation, assessment, reporting and follow-up.

Such information will be handled with appropriate safeguards and in accordance with applicable legal and regulatory obligations.

Please do not submit unnecessary sensitive personal information through general enquiry forms.

4. Purposes of Processing

The Company may process personal data for legitimate and lawful purposes, including:

a. Responding to enquiries and requests;

b. Providing information about the Company’s manufacturing capabilities, products and services;

c. Evaluating potential contract manufacturing, supply, distribution and other business opportunities;

d. Managing vendor, customer and business communications;

e. Processing recruitment applications;

f. Maintaining Website functionality, security and performance;

g. Preventing fraud, misuse, unauthorised access and other unlawful activities;

h. Investigating product quality complaints and handling pharmaceutical safety matters;

i. Complying with applicable legal, regulatory, judicial and governmental requirements;

j. Establishing, exercising or defending legal claims; and

k. Carrying out other purposes disclosed at the time of collection or otherwise permitted by applicable law.

The Company will not use personal data for purposes incompatible with the purpose for which it was collected unless permitted or required by applicable law.

5. Legal Basis for Processing

The Company will process personal data in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions that have come into force and apply to the relevant processing.

Where consent is the applicable basis for processing, the Company will seek consent in accordance with applicable requirements. Where processing is permitted on another lawful basis, the Company will rely on that basis as applicable.

Nothing in this Policy is intended to dispense with any notice, consent, disclosure or other requirement imposed by applicable law.

6. Disclosure and Sharing of Information

The Company may disclose personal data, to the extent necessary and legally permissible, to:

a. Employees, and authorised representatives who require access for legitimate business purposes; Intra-group entities for global HR and operations, Public authorities upon legal demand and Auditors and legal counsel;

b. Information technology, hosting, security, analytics and other service providers engaged to support the Website or Company operations;

c. Professional advisers, including legal, accounting and compliance advisers;

d. Business partners, distributors or other counterparties where disclosure is necessary for a requested transaction or authorised business purpose;

e. Government authorities, regulators, law enforcement agencies or courts where disclosure is required or permitted by applicable law; and

f. Other persons where the individual has provided valid consent or where disclosure is otherwise lawful.

The Company expects relevant service providers to apply appropriate safeguards to personal data entrusted to them.

The Company does not intend to sell personal data collected through the Website in exchange for money. Any other sharing or processing will be subject to applicable law and the disclosures made to the individual.

7. Cookies and Similar Technologies

The Website may use cookies and similar technologies to maintain essential functionality, improve user experience, understand Website usage and support security.

Where analytics or other non-essential tracking technologies are used, the Company will implement appropriate disclosures and consent or preference mechanisms where required by applicable law.

Users may be able to manage cookies through their browser settings and, where provided, the Website’s cookie preference tool. Disabling certain cookies may affect Website functionality.

Further details may be provided in the Company’s separate Cookie Policy.

8. Data Security

The Company will implement reasonable security safeguards appropriate to the nature of the personal data processed and the risks involved, in accordance with applicable law.

Such safeguards may include access restrictions, authentication controls, secure hosting, appropriate technical protections, confidentiality obligations and procedures for handling suspected security incidents.

However, no electronic transmission or storage system can be guaranteed to be completely secure. The Company therefore cannot guarantee absolute security against every possible risk.

9. Data Retention

The Company will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on the nature of the enquiry, the relevant commercial or employment relationship, pharmaceutical safety obligations, statutory recordkeeping requirements, limitation periods and the need to establish or defend legal claims.

When personal data is no longer required, the Company will take appropriate steps to erase it or otherwise dispose of it in accordance with applicable law and its retention procedures.

10. Rights of Individuals

Subject to applicable law, individuals may have rights relating to their personal data, including the right to:

a. Obtain information about the processing of their personal data;

b. Request access to information or exercise other applicable statutory rights;

c. Request correction, completion or updating of inaccurate or incomplete personal data;

d. Request erasure of personal data where the applicable legal conditions are satisfied;

e. Withdraw consent where processing is based on consent, subject to the legal consequences of withdrawal;

f. Raise a grievance concerning the processing of personal data; and

g. Nominate another individual where such nomination is provided for under applicable law.

The availability, scope and exercise of these rights will be governed by the applicable law in force at the relevant time.

Requests may be submitted using the contact details provided in Section 14. The Company may seek reasonable information to verify the identity and authority of the person making a request before acting upon it.

11. Third-Party Websites and Services

The Website may contain links to third-party websites, portals, platforms or services.

Such third parties may have their own privacy policies and data handling practices. The Company does not control independent third-party websites and is not responsible for their privacy practices, except to the extent responsibility is imposed by applicable law.

Users are encouraged to review the privacy policies of third-party websites before submitting personal data to them.

12. Children’s Personal Data

The Website is primarily intended for business, professional and general informational use and is not specifically directed at children.

The Company will handle children’s personal data in accordance with applicable legal requirements, including any applicable restrictions concerning processing, parental or guardian consent, and tracking or targeted advertising.

If the Company becomes aware that personal data has been collected in violation of applicable legal requirements, it will take appropriate steps in accordance with applicable law.

13. Changes to This Privacy Policy

The Company may update this Privacy Policy from time to time to reflect changes in its business practices, Website functionality, technology or applicable law.

The revised version will be published on the Website with an updated “Last Updated” date. Where required by applicable law, the Company will provide additional notice or seek consent for material changes.

Users are encouraged to review this Policy periodically.

14. Contact Details and Grievances

For questions, privacy-related requests or grievances concerning this Privacy Policy, please contact:

Data Protection Officer (DPO): Nitin Lifesciences Limited

Email: ithelpdesk@synokempharma.com

The Company will handle grievances and requests in accordance with the timelines and procedures prescribed by applicable law.

15. Governing Law

This Privacy Policy shall be interpreted in accordance with the laws of India, including applicable data protection and privacy legislation.

Nothing in this Policy shall exclude, restrict or override any statutory right, remedy or obligation that cannot lawfully be excluded, restricted or overridden.